We would like to track status updates in Salesforce for shipments only. We already print labels and have tracking numbers. If we create Shipment records with tracking numbers already populated, will these Shipment records update as the package is shipped and delivered?
Yes, you can track existing shipments in Salesforce using the app and the status will update from shipped to delivered. You can set the shipping carrier and tracking number on the shipment record so you can track it and ensure “shipment tracking” is enabled under shipment configuration.