The process to cancel a shipment after the label has been created varies by carrier. Please see carrier specific sections for information regardig this process.

FedEx, UPS, DHL

For FedEx, UPS, and DHL, it is only when you give the package to the carrier to be shipped that the carrier will scan and process the label. Considering this, if you have not yet given the package to the carrier, you have the following two options:

  1. Delete the shipment record created with A5 Ship app in Salesforce
  2. Keep the shipment status as “ready to ship” if you would prefer to keep the shipment record.

If the shipment has been shipped or is en route to its destination, you will need to contact the carrier directly to cancel the shipment.

Endicia (USPS) and Stamps.com (USPS)

For Endicia (USPS) and Stamps.com (USPS), you automatically pay the shipping when you create a shipment record and label. To cancel the shipment and get a refund, you can go to shipment record and click Cancel Shipment button. This button is not automatically displayed on Shipment page layout, so you must first add it to the layout in order to see it.

If the shipment has been shipped or is en route to its destination, you will need to contact the carrier directly to cancel the shipment.