How you view and print labels primarily depends on the carrier you are using. There are five ways to view and print labels:

  1. Shipping Label Field
  2. Print Label Button
  3. Shipment Related List
  4. Google Drive
    1. Mass Printing Labels from Google Drive

Shipping Label Field (UPS, Endicia,, FedEx, DHL)

After you have created a Shipment record, you can view the Shipment record in the Shipments tab. The label will be attached as a related attachment to the Shipment record in its raw form as received from the shipping carrier. The Shipping Label field contains a hyperlink to the label. To print, click the link “View” hyperlink text to open the shipping label in your browser and print from there, since every browser supports opening and printing PDF documents.

Note: A5 Ship doesn’t support creating labels for USPS by using standard USPS carrier. To create a USPS label, consider using Endicia (USPS) or (USPS).

The additional methods for printing labels vary by carrier, as outlined below:

Print Label Button (FedEx or UPS)

For FedEx or UPS carriers, click on the Print Label button or link on the field on the layout. Clicking this button will orient the image of the label vertically, and will display the image in the width and height that is set in the fields Label Width and Label Height. You may not need to adjust these fields depending on the outcome of the print.

If you do need to adjust the width and height, you can set these as field values. The width and height is in pixels so you can start with 400 for width and 600 for height and then adjust from there to configure it how you need for your printer and paper. If you determine you need to set the Label Width and Height on the Shipment record, then you should configure a Salesforce Workflow or Process Builder to set the values of those two fields with the values you need when a new Shipment record is created. This way it is already set for every record and ready to print.

When you click the Print Label button, it also should prompt the Print action on the browser. You can either print or save as PDF. When you print from your browser, your browser will have some printing options such as to Adjust the image to fit to a whole page or to scale an image. You can select paper size and there are also settings with your printer and paper setup to configure margins and width and height. There are many browsers, printers, paper, labels and options here. You will need to adjust your settings between the printer, paper, browser, and potentially the label width/height on the Shipment record to find the right conditions to print the label the way you need.

Related List (FedEx or UPS)

For FedEx or UPS carriers, you can also view the label attachment directly from the Attachments related list and consider printing from that direct image.

Google Drive (UPS, Endicia,, FedEx, DHL)

The Google Drive feature of the A5 Ship app saves all shipping labels to your Google Drive folder. All shipping labels will be saved to your Google Drive in a folder that you select. For more details, see section 2.3 of the Basic Configuration Article.

Mass Printing Labels from Google Drive

If you are mass printing labels we suggest you utilize the Google Drive feature of the A5 Ship app.

You can create a folder on your Google Drive called “Ship Labels to Print” that is a holding folder for labels to print. A person would then go to the Google Drive folder and do an export of all the label files into a zip file. Then open that zip file on the computer after download and unzip. Then you will have a folder of a bunch of labels to print in mass using mass print function on the computer.

You may also consider syncing the Google Drive folder with your desktop to skip zip file export step. We suggest having another Google Drive folder called “Ship Labels Printed” so that, once you export/download/print the labels in the “Ship Labels to Print” folder, you can select all those files and move them to the “Ship Labels Printed” folder to keep the label file but move it out of this “processing” folder. This leaves the processing folder empty and ready to be filled by new shipment labels that need to be printed.